All businesses get negative reviews and feedback at some point or another. They are an inevitability.
Its how you deal with them, which is what counts.
Acting quickly and being open and transparent is a good starting point to help rebuild trust with customers who have had a poor experience.
From there, it is important you learn what went wrong and what went right with how you deal with negative reviews.
This learning is the key that customer feedback allows for, that can help you build a great, sustainable business.
How do you deal with negative reviews in your business? Let us know in the comments.